Privacy Policy | GEB SOLUTION LLC

1. Information We Collect

At GEB SOLUTION LLC, we collect information you provide directly to us, such as when you:

Request automotive data analytics services
Book detailing services through our website
Contact us for inquiries or support
Subscribe to our newsletter or updates
Provide consent for SMS and email marketing communications
Participate in surveys, promotions, or contests

This may include your name, email address, phone number, vehicle information, service preferences, communication preferences, and marketing consent records.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our automotive data analytics and detailing services
Process and fulfill your service requests
Communicate with you about your appointments and services
Send you relevant updates about our services (with your consent)
Send promotional emails and SMS messages (only with explicit consent)
Provide customer support and respond to inquiries
Comply with legal obligations and protect our rights
Analyze usage patterns to improve our services

3. Email Marketing Communications

CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act and all applicable email marketing regulations:

Consent: We only send marketing emails to those who have explicitly opted in
Clear Identification: All emails clearly identify GEB SOLUTION LLC as the sender
Truthful Subject Lines: Subject lines accurately reflect email content
Physical Address: All emails include our valid physical business address
Easy Unsubscribe: Every email contains a clear, working unsubscribe link
Prompt Removal: Unsubscribe requests are processed within 10 business days

You may receive emails about: service appointments, promotional offers, automotive industry insights, new service announcements, and customer satisfaction surveys. You can opt out at any time.

4. SMS Marketing Communications

TCPA Compliance

We strictly comply with the Telephone Consumer Protection Act (TCPA) and related regulations:

Express Written Consent: We obtain clear, written consent before sending marketing SMS
Opt-in Required: You must actively opt-in to receive promotional text messages
Clear Disclosure: We clearly explain what types of messages you'll receive and frequency
Easy Opt-out: Reply "STOP" to any message to immediately unsubscribe
Message Frequency: We limit promotional messages to reasonable frequency (max 4 per month)
Standard Rates: Message and data rates may apply as per your carrier plan

SMS Consent Notice: By providing your phone number and opting in, you consent to receive promotional and service-related text messages from GEB SOLUTION LLC. You can opt out at any time by replying STOP. Message frequency varies. Message and data rates may apply.

SMS messages may include: appointment reminders, service completion notifications, promotional offers, and important service updates.

5. Marketing Consent Management

We maintain detailed records of all marketing consents, including:

Date and time of consent
Method of consent (website form, verbal, written)
Specific consent given (email, SMS, or both)
IP address and user agent (for online consents)
Opt-out requests and dates

Your Control: You have complete control over your communication preferences. You can update your preferences, opt out of specific types of communications, or unsubscribe entirely at any time by contacting us or using the unsubscribe links in our communications.

6. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

To trusted service providers who assist us in operating our business (email/SMS platforms, analytics)
When required by law or to protect our rights and safety
In connection with a business transfer or merger
To comply with marketing regulation investigations or legal requests

Marketing Service Providers: We may use third-party services for email and SMS delivery. These providers are contractually bound to protect your information and use it only for authorized purposes.

7. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encrypted data transmission and storage
Secure servers with restricted access
Regular security audits and updates
Employee training on data protection
Secure marketing platform integrations

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Automotive Data Analytics

For our specialized automotive data analytics services, we may process vehicle performance data, R&D metrics, and technical specifications. This data is handled with the highest level of confidentiality and is used solely for the purpose of providing analytics services to our clients. Marketing communications related to these services require separate explicit consent.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

Enhance your browsing experience
Analyze website traffic and user behavior
Remember your communication preferences
Track marketing campaign effectiveness
Personalize content and advertisements

You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

10. Your Rights and Choices

You have the right to:

Access and update your personal information
Request deletion of your data
Opt-out of marketing communications (email and SMS)
Request information about how we use your data
Withdraw consent for marketing communications at any time
Request a copy of your consent records
File complaints with relevant regulatory authorities

How to Exercise Your Rights: Contact us using the information below, or use the unsubscribe links in our communications. We will respond to your request within 30 days.

11. International Compliance

GDPR Compliance (European Union)

For EU residents, we comply with the General Data Protection Regulation (GDPR):

Lawful Basis: We process personal data based on consent, legitimate interest, or contract performance
Data Minimization: We collect only necessary information for specified purposes
Right to Erasure: You can request deletion of your personal data
Data Portability: You can request your data in a machine-readable format
Breach Notification: We will notify authorities and affected individuals of data breaches within 72 hours

CASL Compliance (Canada): For Canadian residents, we comply with Canada's Anti-Spam Legislation, requiring explicit consent for commercial electronic messages and clear identification of the sender.

12. Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

GEB SOLUTION LLC

Privacy Officer

Email: office@gebsolution.com

Phone: (330) 353-9496

Address: Bartow, Florida, USA

For Marketing Opt-outs:

Email: unsubscribe@gebsolution.com

SMS: Reply "STOP" to any text message

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last updated" date
Sending email notification to registered users (for significant changes)
Obtaining new consent where required by law

Continued use of our services after changes constitutes acceptance of the updated policy, except where additional consent is required by law.

14. European and German Automotive Compliance

Given our specialization in European and German automotive brands (BMW, Mercedes-Benz, Audi, Volkswagen), we comply with relevant European data protection regulations including GDPR when handling automotive data and customer information from European clients. All marketing communications to European clients follow strict GDPR consent requirements.

15. Regulatory Compliance Statement

Legal Compliance Commitment: GEB SOLUTION LLC is committed to full compliance with all applicable marketing and privacy regulations, including but not limited to:

CAN-SPAM Act (United States)
Telephone Consumer Protection Act - TCPA (United States)
General Data Protection Regulation - GDPR (European Union)
Canada's Anti-Spam Legislation - CASL (Canada)
California Consumer Privacy Act - CCPA (California)
State-specific privacy and marketing laws

We regularly review and update our practices to ensure ongoing compliance with evolving regulations.